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The Big Store: Inside the Crisis and Revolution at Sears
In 1972, Sears, Roebuck, and Co. was America's greatest store, accounting for over 1 percent of the...
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The Fiefdom Syndrome: The Turf Battles that Undermine Careers and Companies, and How to Overcome Them
Is your company threatened by turf battles, shut out of key data sources by territorial lords, or ravaged by hundreds of micro-companies?
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The Fifth Discipline Fieldbook
Peter Senge's national best seller, The Fifth Discipline, revolutionized the practice of management by introducing the theory...
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The One-Minute Manager (Unabridged)
The One-Minute Manager is an easy to absorb story which quickly demonstrates three very practical management techniques....
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The Portable M.B.A. in Management: Personal and Interpersonal Frameworks
Managers are busier than ever before, and this essential guide offers all the skills and strategies needed...
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Total Quality Management: Customers and Products
The new business management model begins with customer focus and ends with customer satisfaction...
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Total Quality Management: Leadership and Management (Unabridged)
Why do some companies waste millions of dollars on team building, benchmarking, and other quality...
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Total Quality Management: Managing Employees
Employee involvement is truly a Pandora's box, tempting to open but powerful enough to change a...
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Total Quality Management: Strategic Planning
Learn how to maximize your organization's goals for customer satisfaction, quality, and operational...
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Total Quality Management: The New Management Model
How are today's most successful companies getting the most from their quality initiatives? Baldridge...
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