Customer Mania!: It's Never Too Late to Build a Customer-Focused Company (Unabridged)
Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level....
The secrets of successful telephone sales are revealed at last! Dial Success is designed to help you gain the skills of successful telephone selling....
E-Myth Mastery: The Seven Essential Disciplines for Building a World Class Company
Michael E. Gerber, the world's leading small business guru and best-selling author of the phenomenally successful The E-Myth Revisited, presents the next big step in entrepreneurial....
