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Recipe for Customer Service Success
Publisher: Morgan Seminar Group
Author: Rebecca L. Morgan
Audio lenght: 32 min.
This entertaining and informative listen gives you three key ingredients every manager needs to include in their own recipe for customer service success. The concepts are illustrated with relevant stories and examples. Learn how to mix up your own version of customer service success, how to define, match, and exceed your customer's expectations, how to reinforce and reward the behaviors you want repeated, and what to do if your customers have become "Nordstromized."
More details on Recipe for Customer Service Success
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