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Total Quality Management: The New Management Model by Stephen George and Arnold Weimerskirch |
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Total Quality Management: The New Management Model
Publisher: Phoenix Audio
Author: Stephen George and Arnold Weimerskirch
Audio lenght: 3 hours
How are today's most successful companies getting the most from their quality initiatives? Baldridge Award Chairman Stephen George and well-known quality consultant Arnold Weimerskirch present an organizational overview that can be applied to any company. The authors place emphasis on patterns of change and the interrelationships among people and processes. This model can help an organization make significant strides in 3 key areas: development of more efficient strategies to promote vigorous responses to a changing environment, increases in customer retention, market retention, and revenues to improve performance in the marketplace, and greater asset utilization and productivity linked to lower operating costs and improved internal performance.
More details on Total Quality Management: The New Management Model
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